Frequently Asked Questions

We specialize in repairing a wide range of industrial electronics including PLCs (Programmable Logic Controllers), servo drives, VFDs (Variable Frequency Drives), HMIs (Human Machine Interfaces), industrial power supplies, circuit boards, control panels, and industrial computers. Our technicians are experienced with major brands and can handle both legacy and modern equipment.

Standard repairs typically take 5-7 business days from the time we receive your equipment. However, turnaround time depends on the complexity of the issue, parts availability, and our current workload. We also offer expedited repair services for urgent situations, which can reduce the turnaround time to 24-48 hours.

Yes, we provide on-site repair and troubleshooting services for equipment that cannot be easily removed or when immediate attention is required. Our field technicians are equipped with advanced diagnostic tools and can handle most repairs at your facility. Contact us to discuss your specific requirements and scheduling.

Our comprehensive diagnostic service includes visual inspection, functional testing, component-level testing, and detailed analysis to identify the root cause of failure. You'll receive a detailed diagnostic report with findings, recommended repairs, and a cost estimate. The diagnostic fee is often waived if you proceed with the repair.

We primarily use genuine OEM parts to ensure the highest quality and compatibility. However, when OEM parts are unavailable or excessively expensive, we offer high-quality alternatives that meet or exceed original specifications. We always inform you before using alternative parts and provide warranties on all replacements.

Yes, we have experience repairing equipment from all major manufacturers including Siemens, Allen-Bradley, ABB, Schneider Electric, Mitsubishi, Fanuc, Yaskawa, Delta, and many others. Our technicians receive ongoing training to stay current with the latest technologies and repair techniques across different brands.

Repair costs vary depending on the equipment type, extent of damage, and parts required. Simple repairs may start from a few thousand rupees, while complex board-level repairs can cost more. We provide a detailed quote after diagnostics, and you can decide whether to proceed. There are no hidden charges, and we always seek your approval before beginning repairs.

We accept various payment methods including bank transfers, cheques, credit/debit cards, and UPI payments. For corporate clients, we offer credit terms after initial transactions. Payment is typically due upon completion of repairs, though we may require advance payment for high-value parts or new customers.

Yes, we offer discounted rates for bulk repairs, annual maintenance contracts, and long-term partnerships. Corporate clients can benefit from preferential pricing and priority service. Contact our sales team to discuss customized packages that suit your business needs and budget.

All our repairs come with a standard 90-day warranty covering parts and labor. This warranty protects you against defects in workmanship and parts failure related to the original repair. Extended warranty options are available for an additional fee. The warranty does not cover damage from misuse, accidents, or environmental factors.

If your equipment experiences the same issue within the warranty period, we will re-repair it at no additional charge. Simply contact us with your repair order number, and we'll arrange for the equipment to be examined. Our goal is your complete satisfaction, and we stand behind the quality of our work.

Yes, we provide ongoing technical support to all our clients. After repairs, our team is available to answer questions about operation, maintenance, and troubleshooting. We also offer maintenance recommendations to help prevent future issues. Technical support is available via phone, email, and WhatsApp during business hours.